Jeffrey Mahn
home contact
FAQs

________________________________________________________________________________


Do you print the photos out on an inkjet?
No. As part of my commitment to quality, all of the photos are printed on photographic paper by a professional lab.

return to the top

________________________________________________________________________________

What type of framing materials do you use?
The frames are metal, Nielsen 11 profile. All of the mats and mounting materials are acid free and include the photographer's original signature.

return to the top

________________________________________________________________________________

What color are the frame and the mat?
The frames that I use are Contrast Grey Nielsen 11 metal frames which are a dark gray. The mats are white, Bainbridge acid free mats.

return to the top

________________________________________________________________________________

Can I purchase a frame and a mat in colors other than gray or white?
It is possible to order a custom frame and mat. Please contact me regarding pricing and delivery times for custom orders.

return to the top

________________________________________________________________________________

Do I need to order a framed photograph?
No. All of the photographs are offered without the frame so that you can frame them yourself. All of the photographs include a white, Bainbridge acid free mat with the photographer's original signature.

return to the top

________________________________________________________________________________

Can I order a photo in a size larger than 11x14?
Some of the photographs can be ordered in larger sizes. Contact me and we can discuss options and prices.

return to the top

________________________________________________________________________________

How long after I place my order will I receive the photographs?
You will receive your order in approximately 10 business days. The exception is if you pay by check in which case the order will not be processed until the check has cleared.

return to the top

________________________________________________________________________________


What forms of payment do you take?
You can pay either by check or by credit card through PayPal. If you pay by check, your order will only be processed once your check has cleared the bank.

return to the top

________________________________________________________________________________

Is it safe to use my credit card?
Yes. Once you are ready to check out, you will be sent to the PayPal web site to enter your credit card information. All credit card transactions are handled by PayPal through their secure server. PayPal automatically encrypts your confidential information using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits.

return to the top

________________________________________________________________________________

What is an ECheck?
An ECheck is a form of payment offered by PayPal which is similar to an electronic check. Using the PayPal secure server, you enter a bank account number from which you would like to withdraw the cost of your order. PayPal contacts your bank and the funds are electronically withdrawn from your account. You are giving your account number to PayPal and not to me and I never see it. Once the funds have been transferred, PayPal contacts me with your order information and I process your order.

return to the top

________________________________________________________________________________

What are my shipping options?
Click here to see the shipping options.

return to the top

I live in Baltimore. Can I arrange to pick up my photograph instead of having it shipped?
It may be possible to arrange to pick up your purchase. Please contact me to work out the details.

return to the top

________________________________________________________________________________

Do I have to pay sales tax?
If you live in the state of Maryland, you must add 5% sales tax. Residents of other states do not need to pay sales tax.

return to the top

________________________________________________________________________________

Can you recommend any photography related links?
Photographers Place

PhotoLinks

return to the top